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Super User

Tuesday, 09 August 2022 01:15

NDIS Overview and Resources

The National Disability Insurance Scheme (NDIS) is a national scheme for people with a disability.

It moves away from the previous system in place, making sure to give the funding directly to you. It aims to provide you with choice and control.

The NDIS is overseen by the NDIA (National Disability Insurance Agency).

For many people, it means it will be the first time they receive the supports they need.

To receive financial support through the NDIS, you need to meet eligibility requirements. You can view the criteria here.

What Will The NDIS Fund?

The NDIS funds reasonable and necessary supports that relate to a person's disability to help them achieve their goals. Some examples include:

View all of the services we offer here.

How Do I Access Supports?

 how do i access

Need Help Understanding The NDIS?

Explore our FAQs page here.

The NDIS has also put together handy resources, including videos and booklets, to help you better understand how the scheme works. View them by clicking this link.

Published in Information
Tuesday, 09 August 2022 01:05


The NDIS can be confusing and hard to navigate. So, we’ve put together a handy list of frequently asked questions to help.

Have any more questions that aren’t listed here? Get in touch!

Contact us


Published in Information
Tuesday, 09 August 2022 01:02

Our Policies and Procedures

Here at Access4u, we have several policies and procedures in place to increase transparency and to make sure we are providing the best services possible.

The links below open PDF documents that you can download and print.

Your Privacy and Personal Information

To view our Privacy Policy, click here.

Customer Advocacy

Complaints and Suggestions

Our Commitment To You and Your Safety

Published in Information



Police Assistance 
Non-emergency calls for police assistance
131 444


Crisis Counselling

Lifeline Australia
131 11 14

Beyond Blue
1300 224 636

Suicide Call Back Service
1300 659 467



SA Elder Abuse Prevention
1800 372 310



Mensline Australia
1300 789 978



Domestic Violence Crisis Line
1800 800 098

Women’s Information Service SA
1800 188 158

Women’s Safety Services SA
1800 800 098


Young People

13 14 78

Kids Helpline
1800 551 800

Parent Helpline
1300 364 100

Youth Beyond Blue
1300 224 636


Translation and Interpretation

Interpreting and Translating Centre SA
1800 280 203

National Relay Service (speak and listen)
1300 555 727

Translating and Interpreting Service
131 450

ABC International Service Trust 
8364 5255

ATSI Phone Interpreting 
1800 131 450

Deaf Can Do
8100 8200 

Royal Society for the Blind
8417 5599

Published in Information
Tuesday, 09 August 2022 00:40

Tell Us What You Think!

Access4u is committed to providing high quality supports and services to our customers.

We encourage you to let us know any feedback, or any complaints and service improvement recommendations you have. This ensures staff can rectify issues promptly and improve service delivery.

Please fill out our Client/Family Feedback Survey if you would like to provide anonymous feedback. It only takes roughly five minutes, and can be completed on the go! 

Click here to take the survey

Please note this survey is anonymous, and will not be shared with any third parties. 

Alternatively, you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with any feedback you may have.

All direct complaints and suggestions should follow our Complaints Procedure.

How Do I Make a Suggestion or Complaint?

Call 1800 022 237 | Email a Complaints Submission Form to This email address is being protected from spambots. You need JavaScript enabled to view it.

Our Complaints Procedure:

  • The CEO or Senior Manager will discuss with you (or your family/carer/advocate) all the details of the complaint, including the outcomes you would like to see.
  • You will receive an acknowledgment of the complaint which will include the timeframe for your complaint to be resolved.
  • If appropriate, we will conduct an investigation into the circumstances surrounding your complaint.
  • You will receive information on the outcomes of your complaint and be given the chance to ask for a review or refer the complaint to the NDIS Quality and Safeguarding Commission.

What if I'm Still Unhappy?

If complaints are not resolved in a timely manner, or you are not happy with the outcome, the NDIS Quality and Safeguards Commission (NDIS Commission) can help.

Visit the NDIS website at

Alternatively, you can call the Health and Community Services Complaints Commissioner (HCSCC).

They are independent, impartial and confidential.

(08) 8226 8666 |

To view our Easy to Read PDF, click here

Published in Information

Access4u has joined forces with South Australian based Career Employment Group (CEG) to tackle a state-wide staff and skill shortage facing the disability sector in South Australia.

As part of a new campaign both organisations are calling for South Australians to consider a traineeship in disability support as the sector struggles to meet demand due to expediential growth.

Our CEO, Cathy Miller, says there is a critical need to urgently build a trained and robust workforce that is based on strong values and a desire to empower the lives of South Australians living with disability.

“There is a very real staffing and skills crisis facing our industry in South Australia and beyond. This challenge presents an opportunity for students to undertake flexible, real life on-the -job training that will lead to tangible and rewarding career pathways”, she says.

“Access4u has always recruited for values and trained for skill. We strive to show our trainees that this is a diverse and fulfilling career that is so much more than just personal care”.

CEG CEO Andrew Anninos says that the traineeship program with Access4u is an important step in lifting education standards and investing in trained workforces for the future.

“The traineeship program is an opportunity to reshape, build and upskill a workforce that is experiencing significant challenges”, Mr. Anninos says.

“While the COVID-19 pandemic has impacted training standards across Australia, now is the time to lift education standards and invest in training that leads to the better provision of services”.

Access4u is seeking interest from potential trainees who are looking for a career that promotes flexibility and makes a genuine difference to the lives of South Australians.

“We are excited to be building the disability workforce and encourage people to connect with us to discover the fantastic opportunities for personal and professional growth that exist within the industry.

There is nothing more rewarding than mentoring trainees who become integral members of the Access4u family. These are the same people who are shaping the future of disability support”, Ms. Miller says.

For further information on traineeship opportunities, click here.

Access4u is a not-for-profit organisation that helps guide you through the NDIS to ensure the most optimal and effective outcomes for your ongoing objectives. From your coordinator to your mentor, Access4u works towards your personal goals whilst increasing independence and adding value to every life we support.

We make a difference by providing personalised care to every individual and their aspirations. Through working with a diverse group of service providers we can ensure support for you in a timely, innovative, and flexible way. View our NDIS supports here.

Published in News
Wednesday, 22 June 2022 03:34

Meet our Team

Meet Our Team


Published in Information
Wednesday, 22 June 2022 03:19

Privacy Policy

banner privacy

Privacy Policy


Access4u is committed to protecting the information of both staff and clients who use our service. Our Privacy Policy is created under the Privacy Act 1988 and applies to all of the services offered by Access4u.


Our Approach

The Privacy Act protects personal information and regulates the collection and handling of personal information.

In response to this, Access4u has created a Privacy Policy that explains how our organization handles your personal information.

For our most up to date Privacy Policy, please click the link below.

Privacy Policy

child safety sport
Published in Information
Wednesday, 06 April 2022 04:36

Child Safe

child safety sportChild Safe Environment

Children and young people have the right to be safe and protected at all times. Access4u is a registered NDIS Provider that strives to ensure that we provide a child-safe environment where children have their voices heard.

Our Approach

As an organisation, we take a proactive approach to child safety issues by ensuring that we have systems in place to make sure young children are heard.

By being active participants we are able to embrace the opinions of children and help them develop skills that will assist in their everyday lives.

This responsibility is on all staff at Access4u and we believe it is vital that they are aware of the shared commitment to keep young people safe.


From our active approach we are then able to use this understanding to create actionable outcomes that protect children and young people from harm.

We are aware that this is an ongoing process, where we are continuously improving our organisation's ability to keep children safe.

For our most up to date resources please click the link below.

Child Aware Approach Guide

Published in Information
Thursday, 23 December 2021 02:07

Staff Training

Kickstart Your Career In Disability Care With Our CHC33015 Certificate III In Individual Support (Disability)

Course Summary

Enrol in our CHC33015 Certificate III in Individual Support (Disability)

Are you passionate about helping others and making a difference? Want to kickstart a rewarding career in disability care? Or are you currently working in the sector and/or Access4u and want to upskill and receive a promotion?
This qualification will teach you:

  • the skills to empower and support people with disabilities
  • how to provide appropriate home and community support
  • legal and ethical workplace practices.

Learn the essential skills to provide better care for people living with mental or physical disabilities.

Who Can Apply?

You must either be currently working at, or considering employment at Access4u.

If you are currently not employed at Access4u, you can submit an expression of interest here and our HR Advisor will be in contact shortly. They will provide more information about our training options during the onboarding process.

Training Options

Access4u offers a CHC33015 Certificate III in Individual Support (Disability) through our training partner, CEG – Training Partnerships (RTO Code: 40138). CEG is a highly reputable, Nationally Accredited Training organisation based in South Australia.

They have been providing flexible and supportive training options since 1988.

Why Study with Us?

We are:


  • Options that fit around your lifestyle.
  • Choose where you do your work.
  • Choose when you study.


  • Support that is readily available.
  • Engaging teaching methods.
  • Available via Zoom, phone & email.


  • Affordable billing options.
  • Flexible with how you pay.
  • Options to work while you study.

Workplace ready

  • Preparing you for the workforce.
  • Using real-world examples.
  • Learn from experts in the field.

 We offer two study options – a paid internship and external mode.

Study Options


Paid Internship


Who is this course for?

This option is ideal for students who are looking for paid work
while they study with no course fees.

This option is ideal for students who are already working and cannot commit to certain class times.


No study fees

* Up to $500 if you are eligible for WorkReady Funding

Paid study hours

76 (Approximate)


Course length

6-12 months

12 months

Study mode

100% online

Placement hours

N/A – This study mode offers paid shifts at Access4u

120 hours of work placement (unpaid) at Access4u

Study support

Ongoing one-on-one support from industry experts

Trainer available via email, phone & Zoom during times that suit you

Additional benefits

  • Priority shift allocation
  • Sick and annual leave accrual
  • Additional employment support from CEG


Job pathways

  • Residential Youth Worker
  • Personal Care Worker
  • In-home Respite Worker
  • Home Care Assistant
  • Personal Care Assistant
  • Community Care Worker
  • Disability Support Coordinator
  • Disability Support Worker
  • Employment Coordinator (Disability)
  • Field Officer

*Full course cost is $3,500. To find out whether you are eligible for WorkReady funding, click here.

For more information about our Internship, click here.

For more information about External training mode, click here.



Apply Now

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Ask our head Trainer and Assessor Charlotte!

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